Raise return/exchange request within 7 days of receiving the item. In case of item looking used or wrong item sent, please raise the issue on the same day by email or maximum early next day. After 7 days we cannot help with the issue of “item looks used.”
We process returns/refunds for defective/ wrong items received.
For size issues there are no returns/refunds, just exchanges. Exchanges are not promised (to avoid policy abuse) but we generally help, and issue store credit if your correct size is not available with us. Items returned must be sent to us in unused, unworn condition with original packaging, tags 100% intact.
For any issues
• Check if your item is eligible for return/exchange. All details are in this policy.
• Email at firstname.lastname@example.org within 7 days of receiving your item.
• Please mention your order number in the email, and state the issue.
• Please mail and Add photographs of the issue, to best highlight the problem.
Returns and refunds are eligible if
• The Item was received in a defective/ damaged condition
• Wrong item delivered
Returns/ exchanges will be processed only
• If the product is unused/unworn
• In original packaging with tags, manuals, packaging intact (not torn or ripped)
• If sent with proof of purchase – receipt/ invoice
• Returned with promotional items sent with the product
Shipping charges for return/ exchange
• For defective/damaged/wrong items we will ship back the item at no cost to you.
• For size returns you are required to ship the item to us with charges borne by you.
• Original shipping charges are non-refundable.
• Cancellation without reason by the customer will also incur 4% cancellation fee.
• A product may vary slightly in colour from the image shown on the website.
• A customer may exchange a product once.
In general, our team helps customers get the item they are happy with, we assist in genuine cases for return/exchange with the goal to make customer experiences great.